How can I cancel my order ?
Can I cancel my order ?
Yes, you can request to cancel your order as long as it hasn't yet been shipped.
To do so, contact our customer service department using the contact form, specifying your order number.
Processing time
Cancellation requests are not automatic and require processing by our team.
It is therefore important to contact us as soon as possible.
My order has already been shipped, what should I do ?
If your order has been shipped before your request has been processed, several options are available :
Home delivery
You can refuse the package from the delivery driver.
The order will be automatically returned to us, at no cost to you.
Delivery to a pickup point
Simply do not collect the package.
It will be automatically returned after the holding period expires.
Package already received
If you have already received your order :
- submit a return request from your customer account
- or contact our customer service for instructions
